Appointment Policies & Etiquette

  1. Don't be late -Please arrive 5-10 minutes early for your appointment. If you are more than 5 minutes late, your appointment may have to be rescheduled & subject to a rescheduling fee.
  2. Respect everyone - we have a zero tolerance policy against discrimination and judgements of any beauty therapists or other clients you may encounter. Everyone deserves respect.
  3. Be realistic - we cannot just magically fix things about your body weight. Speak with your Beauty Therapist to find out more about what our services can do for you.
  4. Ask questions if you need to - we firmly believe that it's important to understand what services you're receiving, and how they interact with your mental and physical wellness. If you're unsure, or have something you want to learn more about - just ask!
  5. Complete the Health & COVID Questionnaire - all clients are required to complete a short health survey to ensure treatments are right for them, as well as a COVID questionnaire.
  6. Show your Vaccine passport upon entry to ensure that all of our patrons remain safe and have a worry-free environment.
  7. Give 24 hours notice to cancel appointments. - you may reschedule at your leisure - but any cancellations on the same day will result in forfeiting your appointment and any related fees.